Note: Watermark provides support directly to CES Administrators. CES Administrators are responsible for supporting their institution's faculty and students.
Preparation for Support Requests
To ensure a faster resolution, please provide the following details when reaching out:
A clear summary of the question or issue.
Project Name and/or Project ID (if applicable).
Impacted user(s).
Steps to recreate the issue.
Sample reports or files.
Relevant screenshots.
Email Support
Email: support@watermarkinsights.com
Availability: 24/7
Before your first request, you must provide the email addresses of all CES Administrators authorized to contact CES Support. We will add these addresses to our safelist to ensure your requests are received and processed.
Each inquiry generates a unique case number. You will receive an automated notification with this number via email. To communicate with the Support team regarding an open issue, reply directly to the case email to maintain a tracking history.
Create a Ticket in the Main Watermark Help Center
Alternatively, you can contact the Support Team by using the Submit a Request button through our US-based Help Center at https://support.watermarkinsights.com/. Please note that you may be required to create a user profile to access the submission form, which allows you to securely track the progress of your inquiry and view your full communication history.
Phone Support
Phone: 800-311-5656
Availability: Monday – Friday, 8am ET – 6pm ET