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Response Rate Tracker

Updated

Within the Response Rate Tracker reporting feature, you can track the real-time response rates for all projects and view the response rates for specific hierarchy levels and courses within your course evaluation projects. You also have the option to download the Respondent and Non-Respondent files that display which respondents have and have not, submitted surveys for the courses within the project.

Response rate is the percentage of total number of submitted surveys against the total number of enrollments. For example, if a course has 32 students/respondents enrolled and 29 surveys are submitted for the course, the response rate calculation is 29 divided by 32 for a total of .90625 or 91% response rate after rounding up.
 

Access Response Rate Tracker

  1. Navigate to Results > Response Rate Tracker.
  2. Search

  3. Within Response Rate Tracker you can search for projects based on the following project properties:

    1. Name (contains search)
    2. Status (In Progress, Ended)
    3. Type (Course Evaluation, General Survey, General Survey (Non-Public), General Survey (Public)
    4. Folder (project folders)
    5. Where (Creation Date, Start Date, End Date)
    6. Between (date)
    7. And (date)

A Project Response Rates page with a search section showing fields for Name, Status, Type, Folder, and date filters labeled Where, Between, and And. Search and Reset options are provided.

Note:

  • The most recent project response rates can also be accessed from the Response Rate Tracker Widget on the Course Evaluations & Surveys Dashboard as shown below:

    The Response Rate Tracker showing multiple course evaluation groups with their response‑to‑enrollment percentages and small daily response trend graphs.

  • The Users column within the Summary tab of your course or general survey evaluation project will also include an overall Response Rate.

A results summary showing the total number of selected courses as three and a Users section showing total selected users as thirteen, survey enrollments as eleven, and a highlighted response rate of 45.45 percent with respondent and enrollment counts.

View

When viewing a list of projects within Response Rate Tracker, you can view:

  1. The project Start date.
  2. The project End date.
  3. The overall survey Enrollments.
  4. Number of those enrollments who Responded (this includes opted-out responses).
  5. The overall Response Rate: This includes any opted-out responses as respondents.
  6. If you enabled the Opt-Out feature for a project, you can also see how many respondents opt out of surveys and the Percentage of overall Enrollments that Opted Out.
  7. You can then see the total of actual respondents and the response rate, without the opted-out responses counting as respondents: Responded With Opted-Out Removed and the Response Rate with Opted-Out Removed.

A Response Rates table listing projects with details including project name, start and end dates, enrollments, responded count, response rate, opted‑out count, percentage opted out, responded with opted‑out removed, and response rate with opted‑out removed. Each row includes a download option under View.

Export

You can export the information displayed in the Response Rate Tracker to an Excel file by selecting the Export button highlighted below:

The Project Response Rates page showing search filters and a results table of evaluation projects, with an 'Export' button highlighted above the list.

Hierarchy Level

Click on the Project Name link to drive down to the response rates at all hierarchy levels within the project. Data aligning to child nodes in your hierarchy is aggregated to parent nodes.

The Node Response Rates page showing a table of response statistics by organizational level, including enrollments, responses, and response rates.

Course Response Rates

Click on the Hierarchy Level link to view the course-level response rates. Included at the course-level is the Instructor's Name and Course information.

The Course Response Rates page showing a table of accounting department courses with their enrollments, responses, response rates, and opt‑out statistics, along with options to filter by course code, title, or unique ID.

Respondent/Non-Respondent Files

By clicking the View icon in the far right column, you can download the Respondent and Non-Respondent files to an Excel spreadsheet. At the project and hierarchy level, you can also download an Excel spreadsheet with the individual course-level response rates.

NOTE

  • Respondent/Non-Respondent files will not be available to download if there are less than two (2) respondents for a course. This is designed to protect the anonymity of respondents in the system.
  • By default, you must have at least two (2) respondents to display the Respondent/Non-Respondent files for either Administrators or Instructors. Selecting 1 as the threshold, will override the default setting.

The Node Response Rates page showing response statistics by organizational level, with a tooltip expanded to display counts for respondents, non‑respondents, and courses.

Response Rate Tracker Settings

Go to the Account > Reporting > Response Rate Tracker Settings.

  • The CES Administrator can configure the account-level settings for the response rate tracker feature, including controlling whether administrators and/or instructors have access to the Response Rate Tracker feature and control whether these roles can access the Respondent/Non-Respondent files for the areas they oversee, or courses they teach.
  • The CES Administrator can also determine which fields to display on the Response Rate Tracker page, whether to only include courses based on course-level dates, and whether to include the response rate information for the full path for individual hierarchy levels based on if the user is a CES Administrator or Administrator.

A Course Evaluations & Surveys page showing site settings and reporting options, including Site Information, Manage Administrators, Manage Dashboard, Customize Login Page, and more. Under Reporting, the Response Rate Tracker Settings option is highlighted.

You can access the article Response Rate Tracker Settings for detailed instructions on how to configure response rate tracker account-level settings.

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