To submit a support ticket, you must be logged in and authenticated through your Watermark product. Authenticating verifies your identity, routes your ticket directly to the appropriate product experts, and helps us resolve your request faster.
How to Authenticate and Submit a Ticket
Follow these steps to authenticate:
Open your Watermark platform: Access your Watermark Course Evaluations & Surveys (or relevant Watermark product) account.
Launch the Help Center: Click the "?" question mark within your product on the top right of the screen. Accessing the Help Center directly from your logged-in product session automatically authenticates your account.
Submit your request: Once redirected to the Help Center as an authenticated user, click Submit a Request at the top right or bottom center of the page.
Fill out the form:
Enter a summary in the Subject field (note if your request is urgent).
Select your Role within the product.
Provide details in the Description field, including steps taken and your intended goal.
Attach relevant screenshots or documentation if applicable.
Submit: Click Submit. You will receive an email confirmation with your ticket number shortly after.
An email confirmation containing the ticket number is sent upon submission. The Support Team responds to most requests within 24 hours.